We attach great importance to service, because we firmly believe that the timely and efficient service is the best way to win our client’s trust and final satisfaction. It is our mission to provide most suitable solution in shortest time in every stage of pre-sales, in-sales, and after-sales.
1)We always do internet promotion and participate international exhibition to make us more easier to be contacted by our client.
2)We always keep perfect our official website to enhance client’s browsing experience.
3)We always keep update our social platforms, such as Linkedin, You Tube, Facebook, Google Plus and so on., and always keep on line for chatting tools, such as SKYPE, WAHTSAPP, WECHAT, QQ and so on., to keep close contact with our client as friends.
4)We always keep standby in 24 hours a day, 7days a week, even in holidays. We always give prompt response to our client’s contact, and quotation can be sent within 24 hours.
5)We always keep close communication with our client to understand the needs clearly to provide most suitable commercial solution and technical solution.
6)We always try our best to provide documents as client’s requirement, such as technical drawing, technical data sheet, sales performance list, type test report, etc.
7)We provide free sample, however, the express fee should be taken on by client.
1)We make order evaluation, and clarify every detail with client to avoid any mistake, and then sign official contact with client. Our production will follow the signed contract strictly.
2)For supporting our client, absolutely, the flexible commercial conditions, faster lead time, will be provided.
3)We always send production plan and report the production progress timely, so that the client can handle the whole situation.
4)We always send inspection documents according to client’s requirement.
5)We can provide third-party inspection service and give support to any third-party assigned by the client.
6)We can recommend forwarder t, and inquiry most competitive freight for client.
7)We always send packing and delivery report to client.
8)We always follow and update the shipping situation, and provide customs clearance documents to assist client pick up the cargos.
1)We always send installation manual to client.
2)We always ask about the cable laying situation, and give prompt solution in case of any problem.
3)We provide longer quality guarantee period, normally, it is 18 months against the date of B/L, and 12months after installation. Except improper laying and man-made damage, we promise that we will replace the unqualified cable during the quality guarantee period.
4)We always collect suggestion from our client to make improvement. Anyway, we promise that we will give biggest support to support, to work, to grow together with our client.